We are here to help.

On these pages, you will find the primary information you need as an InPage customer - the processes we follow, and where to go for more information.

1. If you are a new or existing customer and want to report a fault with the service or have a query about the billing, you will find more information in the Questions section below.
2. If you have just registered with InPage and need to know how the installation of your service will be managed, you will find more information in the Setup section below.
3. Alternatively, contact the Customer Service Centre via our LiveHelp facility.

 

QUESTIONS AND ISSUES

If you have any questions or issues related to a new or existing InPage service, your InPage Account Manager or InPage Customer Services representative is on hand to help answer them.

Account Management
Your first point of contact for any general query or issue related to our services is your appointed InPage Account Manager.

The InPage Account Manager is at the head of a strong virtual team of Pre and Post Sales resources. These resources not only enable the Account Manager to deal swiftly with any general post sales issues, but they also enable them to develop a better understanding of your business goals, requirements and concerns. As a result, they can develop strategic solutions to help meet them.

Our Account Managers provide ongoing customer education on products, services and key industry developments and make proactive recommendations. As such, the InPage Account Manager is responsible for ensuring optimum overall customer satisfaction.

If however, you have a specific fault or your service or specific query related to your bill, then please contact our Customer Services Centre.

Customer Services
Our Customer Service teams offer 24-hour support to our customers.

At InPage we understand that if network or service problems occur, the ease with which you can report faults, together with regular updates and fast resolution, are key to your satisfaction.

A single live support, or email to the Customer Services Centre ensures any incidents or billing queries are rapidly logged. If we cannot resolve the problem or answer the query immediately, our Customer Services agents will work with the relevant technical or billing department responsible for resolution.

We will keep you updated on the progress of the problem as we work towards a solution.

Escalation
We deal with each incident and query as quickly as possible and will advise you of any circumstances that are not enabling InPage to address the issue as fast as we had expected to. However, if you feel that your issue is not being dealt with as fast as it could be, an escalation process is in place to ensure any issue is resolved appropriately.

For more information relating to escalations please contact our Customer Services Department.

 

NEW OR ADDITIONAL SERVICE SETUP

You have recently been approved as an InPage customer. What are the next steps, who will contact you, when will our services go live?

The Order Process
You will most likely have registered online or through an InPage appointed agent.

By completing the registration you will have started the provisioning process.

Before the process can commence, your order will be validated by our sales support team to ensure that we have all the necessary information in order to process it quickly.

For more information on the status of your registration please contact us.

The Service Delivery Process
Once your registration has been validated and you have become an approved InPage BETA Tester, your account is passed to the InPage BETA Tester team. They are responsible for managing all further aspects of the order delivery up to the point at which the new service is tested and handed over to you.

The Installation team will contact you to confirm that the provisioning process has started and contact details of the Installation Co-Ordinator that has been appointed to manage your order to completion.

Once the Installation team has established target delivery dates for any 3rd party access circuits and the planning of your service is complete, you will be advised of the target delivery date.

During this process, if you have any questions please contact your Account Manager or the nominated Installation Co-Ordinator within our Installation team.

The Billing Process
You will receive invoices, depending on the InPage service you have taken/ordered and your contractual Terms & Conditions.

For any questions related to the billing of the service you have ordered from InPage, please contact our Customer Services Department.